TRAINING ONLINE IT INFRASTRUCTURE LIBRARY VERSION 3.0

TRAINING ONLINE IT INFRASTRUCTURE LIBRARY VERSION 3.0

TRAINING WEBINAR PERSPEKTIF SEJARAH MANAJEMEN LAYANAN TI DAN TI IL

TRAINING THE ITIL SERVICE MANAGEMENT LIFECYCLE – CORE OF PRACTICE UNTUK PRAKERJA

pelatihan IT Infrastructure Library Version 3.0 online

OUTLINE pelatihan Perspektif sejarah Manajemen Layanan TI dan TI IL online

DAY 1
Module 1: Introduction
   * A historical perspective of IT Service Management and IT IL
   * IT IL Today
   * The IT IL value proposition
   * The IT IL Service management practices
   * What is a service?
   * Navigating a ITIL service management lifecycle

Module 2: Core guidance topics pelatihan The ITIL Service Management Lifecycle – core of practice online

   * Service strategy
   * Service design
   * Service Transition
   * Service Operation
   * Continual Service Improvement
   * Lifecycle quality control
   * ITIL conformance or compliance – practice adaptation
   * Getting started – Service Lifecycle principles

Module 3: The ITIL Service Management Lifecycle – core of practice
   * Functions and Processes across the lifecycle

DAY 2 pelatihan ITIL conformance or compliance – practice adaptation online

Module 4: Service Strategy – governance and decision-making
   * Strategic assessment
   * Developing strategic capabilities
   * Service provider types-matching need to capability
   * Services as assets-value creation
   * Defining the market space
   * Service portfolios
   * Service outsourcing-practical decision-making
   * Return on investment (ROI)
   * Financial management
   * Increasing service potential
   * Organizational development

Module 5: service design – building structural service integrity
   * Business value
   * Five aspects of service design
   * Identifying service requirements
   * Service design models
   * Delivery model options
   * Service catalogue management
   * Service level management
   * Capacity management
   * Availability management
   * IT Service Continuity Management
   * Information Security Management
   * Supplier Management

Module 6: Service Transition – preparing for change
   * Transition Planning and Support
   * Change management
   * Asset and configuration management
   * Release and deployment management
   * Service validation and testing releases

Jadwal pelatihan konsultan pelatihan 2021

· 5 – 6 Januari 2021 | 19 – 20 Januari 2021

· 2 – 3 Februari 2021 | 16 – 17 Februari 2021

· 9 – 10 Maret 2021 | 16 – 17 Maret 2021 | 30 – 31 Maret 2021

· 6 – 7 April 2021 | 20 – 21 April 2021

· 4 – 5 Mei 2021 | 19 – 20 Mei 2021

· 8 – 9 Juni 2021 | 22 – 23 Juni 2021

· 7 – 8 Juli 2021 | 21 – 22 Juli 2021

· 11 – 12 Agustus 2021 | 25 – 26 Agustus 2021

· 7 – 8 September 2021 | 21 – 22 September 2021

· 6 – 7 Oktober 2021 | 20 – 21 Oktober 2021

· 9 – 10 November 2021 | 23 – 24 November 2021

· 1 – 2 Desember 2021 | 15 – 16 Desember 2021

Investasi dan Lokasi pelatihan:

  • Yogyakarta
  • Jakarta
  • Bandung
  • Bali
  • Surabaya
  • Lombok

Catatan : Apabila perusahaan membutuhkan paket in house training, anggaran investasi pelatihan dapat menyesuaikan dengan anggaran perusahaan.

Fasilitas :

  • FREE Airport pickup service (Gratis Antar jemput Hotel/Bandara/Stasiun/Terminal)
  • Module / Handout
  • Flashdisk
  • Sertifikat
  • FREE Bag or bagpackers (Tas Training)
  • Training Kit (Dokumentasi photo, Blocknote, ATK, etc)
  • 2xCoffe Break & 1 Lunch, Dinner
  • FREE Souvenir Exclusive
  • Training room full AC and Multimedia

Hubungi Kami

konsultan pelatihan

AINI NUR KHASANAH

Telf / WA : 081229926675

Email : infopelatindo@gmail.com